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FAQ's - Frequently Asked Hammock Questions

Have some questions about our Mexican hammocks? Well hopefully these will answer your queries, if not please just email us.

Want to know why you should buy from us and why our hammocks are the best in Australia Click here.

  1. What are hammocks made of and what is the difference?
  2. How long will my hammock last, and what special care should I give it?
  3. How do you hang a hammock and how much space do you need?
  4. Can I choose my hammock colour?
  5. I don't have a credit card, can I still make a purchase?
  6. Can hammocks be washed?
  7. Do I get any instructions with my hammock?
  8. What is the difference between a spread bar hammock and a hammock without a bar?
  9. What are your postage costs and do you deliver overseas?
  10. Can I buy as a gift, or do you offer gift vouchers?
  11. Can I order and pay securly through your site?
  12. Can I sleep in a hammock?
  13. Do you supply frames or hammock ropes with your hammocks?
  14. Do you offer a guarantee?
  15. How long does it take to make a hammock?
  16. Are your Hammocks available in stores?
  17. Can I order from overseas and have sent to Australia?
  18. Where can I get more information on Mexican hammocks?
  19. How long will delivery take?
  20. Is there a minimum order amount?

 

1. What are hammocks made of and what is the difference?

Our hammocks are made from either nylon or cotton cord and both come in a great variety of colours. The main differences are that cotton hammocks are softer and slightly more comfortable, as they stretch and mould more to your body shape. Nylon hammocks are also very comfortable, but are slightly firmer and more durable. This can make them better for more constant outdoor use, or if you are travelling with it.

2. How long will my hammock last, and what special care should I give it?

Your hammock will last for many years if you give it the proper care. It should be sheltered from the elements where possible when not in use, such as not be left outdoors for long periods of time, especially in sunlight and rain. We also suggest wearing appropriate clothing while you are resting in your hammock. Try to avoid buttons, jewellery, shoes, watches or any other object that might grab or cut cords. Nevertheless cut, broken or burned cords can be repaired by knotting the ends. If you want to leave your hammock outside for extended periods of time, try our hammock cover. Both nylon and cotton need the same proper care.

3. How do you hang a hammock?

Hammocks are very versatile and can be hung nearly anywhere by attaching to a strong wall, tree, post, fence, sail boat mast, etc. Hang it so that the ends where it is tied are about 6 feet from the ground, so that it hangs down to a level between your knees and your hips. You can use rope, chain, strong cords for poles and trees. For a wood or concrete wall you can drill or screw in a heavy duty hook (hammock hooks). We also include hanging instructions with every hammock. For hanging you need approx 4 metres of space. Shorter distances can be achieved by having the ropes tied higher up (this will create more of a banana shape to the hammock though). Also you can tie the arms into a single not, which decreases the length needed to hang also. For longer distances this can be simply achieved by using longer rope, and also tying higher to create the proper hanging height between your waist and knees.

4.Can I choose my hammock colour?

Yes, no problem. A selection of available colour options are now displayed on each hammock page. Just choose the hammock colour option you want by selecting from the drop down menu and 'add to cart'. As all our hammocks are individually hand-made we are constantly getting new stock with different colours and patterns.

To choose your colour option when purchasing a hammock package deal you can do so during the payment process. While going through the checkout process you will see a box that says 'add special instructions to seller' in this just state your colour option preference as from the relevant hammock size/type page. Either that, or just email us ASAP after your order to confirm you colour preference.

5. I don't have a Credit Card, can I still make a purchase?

Yes, certainly, no problem there. Just email us through your order, and we'll send you through our bank details so you can make a direct bank deposit or internet transfer. Once payment has cleared we'll have your purchase sent straight out to you. Want to pay another way? Just let us know and we'll see what we can do.

6. Can hammocks be washed ?

Yes, to do so grab each end loop and stretch the hammock to its full length. Using thick string or cord bind the end cords and body at about six inch intervals to keep them from tangling. Put into a pillow case and put it into the washing machine. Wash with mild detergent and cold water. You can also wash it by hand by simply soaking it in a large pot or bucket for a few hours with mild detergent and rinsing it thoroughly in cold water. Hang it to dry. A cotton hammock will shrink right after washing but it returns to normal size when in use again.

7. Do I get any instructions with my hammock? 

Yes, with every hammock you'll receive a guide for hanging, along with care tips, knot tying instructions, and directions for folding to keep your hammock free of tangles.

8. What is the difference between a spread bar hammock and a hammock without a bar?

A spread bar hammock has a bar at the top, hammock chairs, or across both ends which is known as an American or Resort style hammock. A hammock without a bar is a typical Mayan hammock. This is our speciality. It was designed 3000 years ago by the Mayan Indians and it is considered the most comfortable hammock in the world by customers. These are the Double, Queen and King Mexican Hammocks.

9. What are your postage costs, and do you deliver overseas?

Free shipping Australia wide. This is through fastway couriers (for all hammocks and blankets) or Australian Express Post with estimated delivery time of 2-5 days. All accessories and scarfs if ordered seperately are posted via Australian Post. Please note orders to Western Australia and rural areas can take anywhere from 3-9 days.

10. Can I buy as a gift, or do you offer gift vouchers?

Yes, you can easily buy as a gift for someone and have it sent directly to them. Gift certificates/vouchers are available to be purchased through our web site. This produces a paypal voucher to be used on our site. All you have to do is select the value of the certificate, the recipient and have it emailed or print and post it to your recipient. These can be found on the left column on all pages.

11. Can I order and pay securely through your web site?

Yes, you have nothing to worry about. All our online payments are processed securely through Paypal which allows for a variety of payment options (credit card, debit card, or bank account). Payment is instant, so as soon as payment is made your goods are shipped to your designated address. Payment may also be made through internet banking or direct bank deposit if you wish. Just email us for account details.

12. Can I sleep in a hammock?

Definitely, a perfect use for your hammock, whether it's a mid-afternoon nap, or you want to sleep the whole night. In fact hammocks are more popular than beds in many areas of Mexico. Hammocks are also great when the weather is hot as the air circulates around you through the diamond weave - a great alternative to deck chairs and bulky sun loungers.

13. Do you supply frames or hanging ropes with your hammocks?

Yes we do sell hammock frames separately. They are not included with any hammocks. They can be found under on the 'hammocks' page and accessories page. Ropes are sold separately, and can be found along with other useful items including hammock hooks and hammock coverson the accessories page.

14. Do you offer a guarantee?

Yes. All our hammocks are checked and inspected to ensure they are of the utmost quality. However if for any reason you are unhappy with your hammock, simply return 'as new' for a replacement or refund of your purchase price within the first 30 days.

15. How long does it take to make a hammock?

Being 100% hand-made our hammocks take between 15-30 days to fully complete. Using up to 7km of cotton or nylon cord, ensures the hammocks are incredibly strong, comfortable and supportive.

16. Are your hammocks available in stores?

At this stage our hammocks are only available to purchase online through Hammocks Australia. We do hold the stock locally in Sydney, Australia, and are looking to get our products into stores over this year. If you are a retail store or know of a store that might benefit from stocking our hammocks please talk to us we'd love to work with you.

17. Can I order from overseas and have sent to Australia?

Yes, definitely this is not a problem. However...when you are ordering through paypal and adding the address details, you may not have the option of setting a 'Australian' address. To get around this, fill out the billing information screen and proceed through to 'review order and continue'. Now you will see the description of your order. Just below you will see a little box that says ' add special instructions to seller'. Click on this and a little text box will open up. Now just enter a little note and the address you would like shipped to in Australia. That'll then come through to us with the payment, and we'll send the order to the Australian address. Any problems or still unsure, just email us and we can get the correct address sorted for you, no problems.

18Where can I get more info on Mexican Hammocks?

You can find more information on using, repairing, storing, folding and more plus videos and additional photos on the following sites.

Hammocks Australia Blog

You Tube Videos - http://www.youtube.com/user/hammocksaustralia

Blog/Facebook/Twitter

19. How long will delivery take?

We rush for a quick turnaround on all orders with most orders going out within 24hours. Generally we aim to send the same day orders are received or the following morning. To add with quicker delivery please ensure you provide a complete address with contact number. Courier services are unable to deliver to PO Box address, so to aid with delivery please use a physical location where deliveries can be accepted and signed for in person.

As a guide for delivery, please view the below images for delivery estimates in your location. Delivery days are working days.

We use a combination of Fastway couriers, Australia Express Post and other carriers at our discretion to ensure the fastest and best services are provided. Signatures are generally required on delivery, so please provide a daytime occupied address for delivery. 

Sydney Deliveries

Hammocks Australia Sydney Delivery Times

Brown Zone: AM pickup – PM delivery. PM pickup – AM delivery
Green Zone: Next day delivery to:• Newcastle, Wollongong, SouthernTablelands, Blue Mountains, Gosford, Erina,Wyong, Nowra, Kiama, Hunter Valley
Pink Zone: 2 - 4 day service

 

Australia Wide Delivery
Hammock Delivery Times Australia

Red Dots: 1 day service (Brisbane, Gold Coast, Northern Rivers, Coffs Harbour, Port Macquarie, Canberra, Albury, Wodongo, Melbourne)
Orange Dots: 1 - 2 day service (Mackay, Capricorn Coast, Wide Bay, Sunshine Coast, Toowoomba, Bendigo, Geelong, Adelaide)
Green Dots: 2 - 7 day service (Cairns, Townsville, Launceston, Hobart, Perth)
White Zone: 2 - 9 day service
Grey Zone: 4 - 12 day service


Please note courier delays can occur due to increased workloads over certain periods and any quotations of delivery times by Mexican Hammocks PTY Ltd are made in good faith but are estimates only and Mexican Hammocks PTY Ltd shall not be bound by such quotation. At our discretion we may use other delivery service providers. 

 20. Is there a minimum order amount?

Yes, we currently have in place a minimum order value of $39.