Along with our extensive range of fantastic hammocks and authentic Mexican products we believe in providing you with what you deserve - 'great service!' However this is often an overused phrase, so when we say 'great service' this is what it mean to us and for you..
1. Friendly, prompt communication and email response. Email us during the day, and we won't keep you waiting. We will back in touch with you the same day. We're even here for you on weekends and most public holidays. We are also happy to answer any queries or concerns you may have. Whether about our products or even if you just want a chat or some travel advice and information about Mexico.
2. Super quick dispatch. We have our stock on hand locally in Sydney, so order during the day, and we'll have your purchase packaged up and on the way to you that same day along with tracking details, or the following morning at the latest.
3. Free Shipping. Order any product this month and receive free shipping Australia wide.
4. Great value. We are currently only an online internet based store, but that is good for you. It allows us to offer you a greater range of hammocks and accessories at better value prices without large overheads inflating our prices. Check back for new products being added - recent additions include hammock stands and authentic Mexican Blankets.
5. Mexican Hammock Specialists. We are Australia's specialists in Mexican Hammocks. We sell only authentic hand-woven Mexican hammocks and products. Providing you with expert advice, and experience. We have all the information and details you may need.
6. Fair Trade. We believe in fair trade and sustainable employment at Hammocks Australia. Our many weavers work for us in their homes from remote village areas of Yucatan, Mexico where work opportunities are often difficult to obtain. We believe in paying and rewarding our workers fairly for their expert skills in hammock weaving. This shows through clearly with the resulting high quality of hammocks they produce for us as our weavers are happy and fulfilled in their work.
7. Free gift wrapping and gift vouchers. If you are purchasing a hammock or blanket as a gift we can have this nicely wrapped and sent on directly to the gift recipient. We can even include a special note from you if you wish. If you are after a gift but can't decide what to get, then a gift voucher is a great idea. You can purchase a dollar value gift voucher for anyone. It is then simply emailed to your recipient who can the spend the gift voucher value across our full range of products. These are available to purchase by clicking on 'Buy Gift Certificate' on the left hand column of every page of the Hammocks Australia online store.
8. Honesty and fairness. We are sure you will be delighted with your new hammock or blanket. However if for any reason you are not then simply return it to us in as 'new condition' within the first 30 days and we will fully refund your purchase. Feel you have purchased the wrong size or style of hammock, no problem, contact us and we can organise a return and change of product for you.
9. Monthly specials and package deals. We offer a range of hammock and blanket specials along with package deals every month. We can even make up a special package deal to fit your requirements. To be updated of monthly specials please Email us.Wholesale, bulk and retail hammock and blanket orders are also available at competitive rates. Contact us about your requirements.
10. We love our Mexican hammocks. Whenever we get the chance - outside in summer, and indoors over winter. We use and enjoy all our products and believe everyone should have the chance to experience the enjoyment and relaxation of owning your own Mexican Hammock. This is why we will go out of our way to make sure you are completely satisfied with the whole process. If for some reason you are not, please let us know and we'll do what we can to make it right for you. We also provide anytime access to an electronic guide with every hammock containing details about hanging, use and care to to allow you to get the most out of your hammock.
11. Payment. We use Paypal to provide totally safe and secure online payments. We also accept other methods of payment including internet banking (EFT), bank deposit, cheque. These options are available to select as your payment method when proceeding through the 'checkout'.