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Terms, Conditions and Privacy Policy

Terms And Conditions

Mexican Hammocks Pty Ltd (www.hammocksaustralia.com.au - the Hammocks Australia) owns and operate this Website.  This document governs your relationship with Mexican Hammocks Pty Ltd. Access to and use of this Website and the products and services available through this Website are subject to the following terms and conditions. By using this Website you are agreeing to all of the terms and conditions.


Delivery Information


Free delivery is provided on all orders unless otherwise specified and is sent via various courier providers and AU Post. Orders received on Saturday, Sunday or public holidays will be dispatched the following business day. We reserve the right to restrict the free delivery rule for off-shore remote delivery location.


Orders should usually arrive within time frames indicated below.  Please check your tracking detail email if you have not received it within a reasonable time frame. Please see the guidelines below or for more specific guidelines please view our delivery instructions page.


  • Sydney and surround suburbs; 1-2 working days (usually overnight)

  • Outer NSW; 2-4 working days

  • East Coast Metropolitian areas; 1-3 working days

  • Cairns, Townsville, Launceston, Hobart, Perth; 2-7 working days
  • Remote WA, NT, SA, QLD; 4-12 working days

Quotations of delivery times by Mexican Hammocks Pty Ltd are made in good faith but are estimates only and are not guarantees of delivery nor shall Mexican Hammocks Pty Ltd not be bound or liable by such quotation or delivery delays.


Secure Order and Payment


Our shopping cart and website is secure and protected by SSL encryption. This is a method of ensuring information submitted through our web site is secure and cannot be accessed by unauthorised users.


Whenever purchasing on the Internet you need a safe and secure system to enter your credit card details through. That is why we use the world's leading online payment providers PayPal and eWay to process all credit card payments. When making payment there is no requirement to have an account with either company or an account on this Website.  


Guarantee


All our Mexican hammocks, blankets, clothing and hammock stands are checked and inspected to ensure they are of the utmost quality. We are sure you'll love your purchase. However we want to ensure you are happy with your purchase, so if for any reason you are unhappy with your product, simply contact us and we will arrange a solution for you. We accept returns in 'as new' condition for a replacement or refund of your purchase price within the first 30 days.


Returns/Refunds


Should you just change your mind or not be happy with your hammock, it may be returned and exchanged for another. Keep the packaging, handle carefully and as long as you do this while it's nice, new and unused we can accept a return or exchange.


You have 30 days to get in touch to return or exchange your product. If you have changed your mind or wish to exchange the return shipping cost is yours to pay. If there is a fault or you have received the incorrect product we will incur the return shipping cost and advise how best to return your purchase.


Returns must be in a 'as new' unused condition. Be sure to keep the packaging and labels so these can also be returned if you decide to go down that route.


Refunds will be refunded back through the original payment method.


Order Cancellation


Orders may be cancelled anytime before they have been dispatched (2pm weekdays). If a purchase has already been dispatched this must be returned to Mexican Hammocks Ltd prior to order cancellation and refund.


Billing


All transactions are billed in Australia dollars.

At Hammocks Australia - Firstly, we do not share, sell or distribute in anyway personal details about any of our customers with any third party.

Apart from the details collected through the payment process (name, address, e-mail address), we also record all customer transactions such as items purchased. This enables us to be able to respond quickly to any queries you may have.

From time to time we may wish to contact you to inform you of upcoming hammock sales or special offers. If you don’t wish to be contacted by us please just email us and we'll remove you from this list.

Website Security

All our online payments are processed securely through PayPal and eWay which are leaders in online payment and security. eWay uses the highest level of PCI-DSS compliance on the planet. eWAY is tier-one PCI DSS compliant, and has the same levels of data security as the largest banks in the world. 

Protection.

PayPal offers extensive protection against unauthorized payments and provide payment protection.

Prevention.

PayPal stop problems before they occur. PayPal is a leader in antifraud technology. They use state-of-the-art technology to help prevent fraud, with expert staff monitoring transactions 24/7, enabling you to pay safely every time. Learn more.

SSL Encryption

Hammocks Australia is a secure SSL site, meaning there is an encrypted link between our web server and your comptuer/mobile/tablet web browser. This ensures all data remains private and secure.